About Us

Call Center Recruiters and Consultants Executive recruitment firm Richard L Bencin & Associates is the premier executive search specialists for call centers and contact centers in the world including tech support, telemarketing, help desk, customer service, new business development, back office and direct marketing.  Direct industry recruiting experience (the world’s first) since 1981.

Over the years, Richard L. Bencin & Associates has become the world’s largest call center/contact center recruiter by placing thousands of candidates with clients all over the globe.

Member of the American Teleservices Association (ATA), the International Customer Service Association (ICSA), Society of Consumer Affairs Professionals (SOCAP), the Direct Marketing Association (DMA), the International Customer Management Institute (ICMI), the Society for Human Resource Management (SHRM) and CCNG International Call Center Networking Group.

Satisfied clients of our executive search consultant firm include the Marriott, Pepsi Cola, Merck, Philip Morris USA, Apple Computer, GE, GM, American Greetings, BP America, etc.  Over 50 Fortune 500 clients.

Major service agency clients include APAC Customer Services, Convergys, West Corporation, Sitel, TelePerformance USA, Teletech and ACS, Inc.  All “Top 10” agencies.

Only search specialists in the call center direct marketing industry willing to make large numbers of proactive calls into targeted geographic and/or vertical markets.  And…the only one with the name recognition to make this calling productive.

Richard L Bencin & Associates has the world’s largest database of call center/contact center candidates—over 25K!

Finally, Richard L. Bencin & Associates has the commitment and resources to advertise in many call center/contact center magazines—the only recruiting agency in our field to do so.  Drives thousands of new candidates to our database yearly.  Greater selection of candidates for our call center recruiting clients.