Call Center Search Consultant's Check ListRichard Bencin and Associates are by far the most qualified, experienced, knowledgeable, recognized and indeed most connected Search Consultants. We challenge you to take our measure against any others.
| ITEM | RLB & ASSOCIATES | CONSULTANT | |
|---|---|---|---|
| 1. | Memberships: - Direct Marketing Association? - American Teleservices Association? - International Customer Service Association? - Society of Consumer Affairs Professionals? - International Customer Management Institute? - Society for Human Resource Management? |
Yes Yes
Yes
Yes
Yes
Yes |
|
| 2. | Total years in telesales / customer service? | 40+ years | |
| 3. | Total years as call center search consultant? | 20+ years | |
| 4. | Telesales / customer service books read? | Over 100 (all reviewed for the Encyclopedia of Telemarketing) | |
| 5. | Telesales / customer service books published? | 3 plus 6 assisted | |
| 6. | Telesales / customer service / direct marketing articles published? | Over 300 | |
| 7. | Data processing experience? | Accredited Systems Analyst (Ohio Bell) | |
| 8. | Telecommunications experience? | Telecommunications Service Engineer for Ohio Bell | |
| 9. | Major telesales and customer service operations managed? | Xerox Corporation (over 100 employees) and Ohio Bell (both outbound consumer & business-to-business) | |
| 10. | Written corporate and/or client commendations available for review? | Over 100 | |
| 11. | Direct marketing background... | ||
| Catalog? | Yes (featured writer for Catalog Age, Business-to-Business Catalog Marketeer and the Non-Store Business Report; contributor to How To Create Successful Catalogs and The Catalog Management Handbook) | ||
| Direct mail? | Yes (wrote direct mail / marketing features for Direct, Target Marketing, Marketing Communications [Associate Editor]; published The Marketing Revolution) | ||
| Video / others? | Yes (trailblazed "telefocus marketing" in Direct Marketing, Sales & Marketing Management, TeleProfessional and wrote featured chapters for the Encyclopedia of Telemarketing entitled "Integrating Telemarketing With Other Direct Marketing Disciplines and Field Sales" and "Telefocus Marketing") | ||
| 12. | Expert legal call center witness? | Yes (e.g., Ameritech and Konica) |
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