Call Center Job Listings 
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Job Title |
Metro Area |
| Director of Operations |
Philadelphia, PA |
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Fortune 500 company has an opening for a director in its service operations group. This senior level operations position will be heavily involved with process and change management. The director will have had past P&L responsibility ideally managing a SBU. The company is looking for a director with solid breadth of experience from matrix organizations and success with implementing new and innovative change management approaches including technology. Director will be responsible for over two hundred high-end problem solving service specialists. Base salary of $125k-$150k plus bonus. Local candidates are strongly preferred – limited relocation assistance. Please detail how experience meets the job description/requirements and email resume to resumes@rlbencin.com.
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| Senior Analyst Forecasting (94) | Chicago, IL |
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Client desires a Senior Analyst Forecasting/Planning to manage call volume and average handle time via forecasting models. To utilize statistical analysis and forecasting techniques. Base: $85-90k plus bonus. No relo offered. Requirements: Must have workforce forecasting/planning experience and a 4-year degree. Please reference position Senior Analyst Forecasting/Planning (94) and email resume to resumes1@rlbencin.com
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| Director of Workforce Management (90) |
Milwaukee, WI |
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Client desires a Director of Workforce Management to manage the scheduling and planning for over 1,000 CSRs at multiple call center sites. Salary $150-200k plus outstanding bonus, equity and benefits. Relo paid. Requirements: Must have managed scheduling and planning for multiple call center sites and over 1,000 CSRs. A college degree is required. Please reference position Director of Workforce Management (90) and email resume to resumes1@rlbencin.com
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| Call Center Manager (87) |
Winston-Salem, NC |
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Client desires a Call Center Manager to manage 15-20 CSRs. Salary to $70k plus great benefits and relo assistance. Requirements: Must have a 4-year degree and have managed at least 15 inbound customer service CSRs. Please reference position Call Center Manager (87) and email resume to resumes1@rlbencin.com
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| VP of Sales (85) |
Virtual |
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Client desires a VP of Sales to market to inbound sales clients of behalf of a call center service agency. Great compensation package with base salary at $100k to $125k plus 4/2/1 or 3/2/1 commissions plus a very large equity position. Within a few years, equity will be valued at $2.5 to $5 million for the overachiever! Client has a unique premium service at a lower than domestic cost. Requirements: Must have a senior position as a sales exec with a successful track record of marketing inbound sales to multiple call center clients. Please reference position VP of Sales (85) and email resume to resumes@rlbencin.com
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| VP of Sales (82) |
Virtual |
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Client desires a VP of Sales to market call center and/or fulfillment outsourcing. Salary to $100k plus 4/2/1% on-going commissions. Requirements: Must have Director or VP of Sales experience marketing call center outsourcing. Fulfillment experience a plus. Please reference position VP of Sales (82) and email resume to resumes1@rlbencin.com | |
| Call Center Director (70) |
Asheville, NC |
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Client desires a Call Center Director of Collections to manage about 80 CSRs and 6 Supervisors. Salary at $85K plus bonus plus some relo. Requirements: Must have call center management and collections experience. Minimum headcount managed should be at least 50 CSRs. Please reference position Call Center Director (70) and email resume to resumes1@rlbencin.com
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