Fortune 500 company has an opening for a director in its service operations group.  This senior level operations position will be heavily involved with process and change management.  The director will have had past P&L responsibility ideally managing a SBU.  The company is looking for a director with solid breadth of experience from matrix organizations and success with implementing new and innovative change management approaches including technology.  Director will be responsible for over two hundred high-end problem solving service specialists.

Base salary of $125k-$150k plus bonus.  Local candidates are strongly preferred – limited relocation assistance.

Please detail how experience meets the job description/requirements and email resume to resumes@rlbencin.com. 

Client desires a Senior Analyst Forecasting/Planning to manage call volume and average handle time via  forecasting models.  To utilize statistical analysis and forecasting techniques.  Base: $85-90k plus bonus. No relo offered.

Requirements:  Must have workforce forecasting/planning experience and a 4-year degree.

Please reference position Senior Analyst Forecasting/Planning (94) and email resume to resumes1@rlbencin.com

Client desires a Director of Workforce Management to manage the scheduling and planning for over 1,000 CSRs at multiple call center sites.  Salary $150-200k plus outstanding bonus, equity and benefits.  Relo paid.

Requirements:  Must have managed scheduling and planning for multiple call center sites and over 1,000 CSRs.  A college degree is required.

Please reference position Director of Workforce Management (90) and email resume to resumes1@rlbencin.com

Client desires a Call Center Manager to manage 15-20 CSRs.  Salary to $70k plus great benefits and relo assistance.

Requirements:  Must have a 4-year degree and have managed at least 15 inbound customer service CSRs.

Please reference position Call Center Manager (87) and email resume to resumes1@rlbencin.com

Client desires a VP of Sales to market to inbound sales clients of behalf of a call center service agency.  Great compensation package with base salary at $100k to $125k plus 4/2/1 or 3/2/1 commissions plus a very large equity position.  Within a few years, equity will be valued at $2.5 to $5 million for the overachiever!  Client has a unique premium service at a lower than domestic cost.

Requirements:  Must have a senior position as a sales exec with a successful track record of marketing inbound sales to multiple call center clients.

Please reference position VP of Sales (85) and email resume to resumes@rlbencin.com

Client desires a VP of Sales to market call center and/or fulfillment outsourcing.  Salary to $100k plus 4/2/1% on-going commissions.

Requirements:  Must have Director or VP of Sales experience marketing call center outsourcing.  Fulfillment experience a plus.

Please reference position VP of Sales (82) and email resume to resumes1@rlbencin.com

Client desires a Call Center Director of Collections to manage about 80 CSRs and 6 Supervisors.  Salary at $85K plus bonus plus some relo.

Requirements:  Must have call center management and collections experience.  Minimum headcount managed should be at least 50 CSRs.

Please reference position Call Center Director (70) and email resume to resumes1@rlbencin.com