The premier executive search specialists for call centers and contact centers including telesales, customer service, direct marketing and sales/marketing. We have over forty consecutive years of experience:

• 31 years as a telesales / customer service / direct marketing and senior sales / marketing executive.
• 26 years as an industry consultant, search specialist and author / writer.

Author of The Marketing Revolution, Strategic Telemarketing and editor of the Encyclopedia of Telemarketing ( Prentice Hall, Simon & Schuster ). Contributor to How to Create Successful Catalogs, Telemarketing: The Coporate Caller Program, Telemarketing Startup Information Kit ( Direct Marketing Association ) and Industrial Marketing Management: Cases and Readings.

Writer for over 100 magazines and newspapers in North America specializing in telesales, customer service, direct marketing, new business development and human resources. Over 40 million readers over the span of 15 years.

Considered an expert sales and marketing witness for major legal trials. Has been an expert witness on behalf of Ameritech, the Konica Corporation and others.

One of twofull-time call center management search specialists in the world with overtwenty years of experience.  And... the only one with related field,consulting and media-based experiences.

A member of the American Teleservices Association (ATA), the International Customer Service Association (ICSA), Society of Consumer Affairs Professionals (SOCAP), the Direct Marketing Association (DMA), the InternationalCustomer Management Institute (ICMI) and the Societyfor Human Resource Management (SHRM).

Satisfied clients include: Marriott, Pepsi Cola, Merck, Philip Morris USA, Apple Computer, Control Data,GE, First Union National Bank, American Greetings, BP America, etc. Over 50 Fortune 500 clients!

Major service agency clients include: APAC CustomerServices, Convergys, West Corporation, SITEL, TelePerformance USA, TeleTech andACS, Inc.  All “Top 50”agencies.

Only search specialist in the telesales / customer service / direct marketing industry willing to make large numbers of proactive calls into targeted geographic and/or vertical markets. And... the only one with the name recognition to make this calling productive.

Our SearchProcess/Network includes:

1. Membership in all the major call center and human resource associations: ICSA, ATA, ICMI, DMA, SOCAP and SHRM.

2. Dynamic call center resume database representing the top 10% of candidates.

3. Extensive trade journal (all four major call center magazines) and internet advertising presence.

4. Various internet job boards utilizing industry specific sites requiring membership.

5. ATA, ICSA and DMA chapter presidents.

6. Proactive outbound calling that targets specific industries, companies, positions and locations to find the “best available candidate”.
   

We also provide related human resources consulting at no additional expense to help HR / executive hiring managers develop attractive compensation packages andmake good hiring decisions.