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Published Call Center Articles
How to Find a Premier Search Firm
by Richard L. Bencin and David Maggiore
Avoiding the improper recruiting disaster for call centers
by Richard L. Bencin and David Maggiore
Telesales Hiring Mistakes to Avoid
By Richard L. Bencin
Why Call Centers Recruit Mediocre Managers
?
by Richard L. Bencin and David Maggiore
Call Center Management Recruitment – Contingency or Retained?
by Richard L. Bencin and David Maggiore
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